ABOUT US

FTD, Inc. is a leading provider of floral related products and services to consumers and retail florists, as well as other retail locations offering floral products, in the U.S., Canada, the U.K. and the Republic of Ireland. The business utilizes the highly recognized FTD and Interflora brands, both supported by the Mercury Man logo, which is displayed in approximately 45,000 floral shops worldwide. The consumer businesses operate primarily through the www.ftd.com Web site in the U.S. and Canada and the www.interflora.co.uk Web site in the U.K. and are complemented by the florist businesses which provide products and services to the Company's independent members. FTD was acquired by United Online, Inc. ("United Online") on August 26, 2008. As a result of the acquisition, FTD joins United Online's group of consumer product and service companies including Classmates (online social networking), MyPoints (online loyalty marketing), and NetZero and Juno (Internet access and email).

FTD Delivers Quality

FTD ® Florists demand it. Research has proven consumers want it. One thing that makes FTD Florists better than other florists and sets them on a higher level is the FTD Florists' Satisfaction Guarantee. In an effort to support FTD's commitment to quality, more emphasis and attention will be directed towards ensuring that all FTD Florists understand and utilize the FTD Florists' 100% Satisfaction Guarantee.


The FTD Florists 100% Satisfaction Guarantee
It applies on orders sent through FTD and on FTD Branded Products:
As professional FTD Florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD Branded products purchased from an FTD Florist. If you are not satisfied with the purchased FTD product, we will send a replacement or refund the full purchase price. All you need to do is notify us within 7 days of receipt of your FTD order. You may call, come in person or write to us.
The FTD Florists 100% Satisfaction Guarantee provides the following benefits for FTD Florists:
  • Improves consumer confidence in FTD Florists, leading to increased sales and repeat business for your shop. Today's competitive environment demands an unconditional, hassle-free guarantee...FTD Florists deliver it.
  • Builds the value of FTD national advertising for FTD Florists.
  • Differentiates FTD from other wire services so consumers will ask for FTD.

FLORISTS' TRANSWORLD DELIVERY®